ITIL 4 Foundation

ITIL 4 Foundation

Master the fundamentals of IT service management, now with comprehensive e-learning options.


ITIL 4, the latest evolution of ITIL, is a community and industry-led initiative with contributions from experts around the globe from the wider IT industry. ITIL 4 builds on the strengths of ITIL to provide a tool that supports organizations in the era of digital transformation. It encompasses emerging practices such as Lean, Agile, and DevOps and will evolve to provide an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces with and even leads the wider business strategy.

Who will benefit?

What you’ll learn?

Topics covered

What you get?

40 questions

Multiple choice

60 minutes

Closed book

Minimum required score to pass: 65%

What you get?

Attendee workbook

Preparation and Eligibility

Course certificate

* Attendees must attend both days of the course in order to qualify for the exam.

About The Trainer

Prasant Pokarna is a results-driven professional with over 25 years of global experience in DevOps, Agile, IT Processes and Standards Consulting, People, Project & Service Management, and IT Infrastructure Management. He is an authorized coach, consultant, and trainer for ITIL®, PRINCE2®, DevOps®, and Blockchain with an impressive track record. Prashant has delivered enterprise-level projects with multinational teams and has conducted extensive training sessions and workshops, totaling thousands of hours. His expertise extends to areas such as ISO standards, ITIL processes, ITSM tools, and security applications. Prashant has worked with a diverse range of clients globally, including prominent organizations such as IBM, Accenture, Volkswagen, Etisalat, and the Reserve Bank of Fiji, among others.