ITIL 4 Foundation
Master the fundamentals of IT service management, now with comprehensive e-learning options.
- Community and industry-led initiative for digital transformation.
- Incorporates Lean, Agile, and DevOps practices.
- Provides end-to-end IT/Digital Operating Model, guiding IT's role in business strategy.
- For enquiries call:
- 9175895209
Overview
ITIL 4, the latest evolution of ITIL, is a community and industry-led initiative with contributions from experts around the globe from the wider IT industry. ITIL 4 builds on the strengths of ITIL to provide a tool that supports organizations in the era of digital transformation. It encompasses emerging practices such as Lean, Agile, and DevOps and will evolve to provide an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces with and even leads the wider business strategy.
Who will benefit?
- IT Professionals
- IT Managers and Team Leaders
- IT Project Managers
- Service Desk Staff
- Business Process Owners
- IT Consultants
What you’ll learn?
- Key Concepts of Service Management
- The Four Dimensions of Service Management
- The ITIL Service Value System (SVS)
- The Service Value Chain
- ITIL Management Practices
- Continual Improvement Model
- Guiding Principles of ITIL 4
- Roles and Responsibilities in IT Service Management
Topics covered
- Introduction to ITIL 4
- Key Concepts of Service Management
- The Four Dimensions of Service Management
- The ITIL Service Value System (SVS)
- The Service Value Chain
- ITIL Management Practices
- The Guiding Principles of ITIL 4
- Key ITIL Practices and Processes
What you get?
40 questions
Multiple choice
60 minutes
Closed book
Minimum required score to pass: 65%
What you get?
Attendee workbook
Preparation and Eligibility
Course certificate
* Attendees must attend both days of the course in order to qualify for the exam.
About The Trainer
Prasant Pokarna is a results-driven professional with over 25 years of global experience in DevOps, Agile, IT Processes and Standards Consulting, People, Project & Service Management, and IT Infrastructure Management. He is an authorized coach, consultant, and trainer for ITIL®, PRINCE2®, DevOps®, and Blockchain with an impressive track record. Prashant has delivered enterprise-level projects with multinational teams and has conducted extensive training sessions and workshops, totaling thousands of hours. His expertise extends to areas such as ISO standards, ITIL processes, ITSM tools, and security applications. Prashant has worked with a diverse range of clients globally, including prominent organizations such as IBM, Accenture, Volkswagen, Etisalat, and the Reserve Bank of Fiji, among others.