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ITIL Practice Manager: Service Desk
Overview:
During this two-day course, you will gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework® (SAFe®) and its underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps. You will also learn and practice the skills for supporting and executing PI Planning events, and coordinating multiple Agile Release Trains (ARTs).
You will gain an understanding of the Lean-Agile Mindset, why it’s so effective in today’s adapt-or-die marketplace, and what it means to lead a Lean-Agile transformation. You will also learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions. You will develop a skillset that’s in demand worldwide—and empower your enterprises to succeed in a disruptive marketplace—when you become a SAFe® Agilist (SA).
Who will benefit?
- Executives and Leaders, Managers, Directors, CIOs, and VPs
- Development, QA, and Infrastructure Management
- Program and Project Managers
- Product and Product Line Management
- Portfolio Managers, PMO, and Process Leads
- Enterprise, System, and Solution Architects
What you’ll learn?
To perform the role of a SAFe® Agilist (SA), you should be able to:
- Interpret the basic constructs of SAFe and the steps of the Implementation Roadmap
- Apply the values and principles of a Lean-Agile Mindset
- Apply SAFe’s Lean and Agile principles to the roles and practices of SAFe
- Create high-performing teams by establishing mission and purpose
- Use transformational leadership to drive change, develop people, and encourage innovation
- Support PI Planning and the events
- Drive continuous value delivery through the Continuous Delivery Pipeline
- Establish alignment and execution of Stratemes with Lean Portfolio Management
- Coordinate multiple Agile Release Trains and suppliers with a Solution Train
Topics covered
- Introducing the Scaled Agile Framework
- Embracing a Lean-Agile Mindset
- Understanding SAFe Principles
- Creating high-performing teams and programs
- Experiencing Planning Interval (PI) Planning
- Exploring, Executing, and Releasing Value
- Leading the Lean-Agile Enterprise
- Empowering a Lean Portfolio
- Building Large Solutions
What you get?
- Attendee workbook
- Preparation and Eligibility
- SAFe Studio Membership (1 year)
- Course certificate
* Attendees must attend both days of the course in order to qualify for the exam.