ITIL 4 Foundation

IT and Service Management: Navigating the Digital Age

In today’s fast-paced, technology-driven world, information technology (IT) plays a pivotal role in the success of businesses and organizations. IT and Service Management, often referred to as ITSM, has become an indispensable practice for effectively managing and delivering IT services to meet the ever-evolving needs of customers and stakeholders. In this article, we will explore the significance of IT and Service Management, its key principles, and its impact on modern businesses.

At a glance

Core Module

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Suitable for:

any career stage

Globally accepted

in 11 languages


e-learning options

Benefits of ITSM

Improved Efficiency

ITSM streamlines IT processes, reducing downtime and increasing productivity. With efficient incident and problem management, you can minimize disruptions to your operations.

Enhanced Service Quality

ITSM focuses on delivering high-quality services. It ensures that your IT services meet or exceed customer expectations, leading to increased satisfaction.

Cost Savings

By optimizing processes and resources, ITSM can lead to cost reductions. You'll get more value from your IT investments.

Risk Management

ITSM includes robust risk assessment and management, helping you identify and mitigate potential IT-related risks before they impact your business.

In an era where IT is the backbone of modern business operations, IT and Service Management is more critical than ever. It empowers organizations to optimize their IT resources, deliver superior services, and respond effectively to the dynamic digital landscape. As businesses continue to rely on technology to drive innovation and growth, the adoption of ITSM principles and practices is a strategic imperative for success in the digital age.

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40 questions
Multiple Choice
60 minutes
Closed book

Minimum required score to pass: 65%

Keep your certification up to date

Stay Up to Date in IT service management

Keep up with the latest exciting developments in this rapidly evolving industry. MyAxelos makes it easy with a wealth of content, including insights into emerging trends and best practices, so you’ll be ready to take advantage of every new opportunity.

Renew your certification easily

Renewal is simple, just enroll in another course from the same product suite and successfully complete the associated exam before your renewal date. As a MyAxelos member you’ll also enjoy additional benefits during this process.

Extend your certification

Opt to renew by accumulating and logging Continuing Professional Development points. To extend your certification by three years, simply log 20 CPD points annually for three consecutive years via your MyAxelos account.

Develop your skills with MyAxelos

MyAxelos is more than an easy way to maintain your certification. Membership keeps you updated on industry trends, sharpens your skills, and solidifies your position as a sought-after professional. With MyAxelos you stay certified, informed, and competitive.