ITIL 4 Foundation
IT and Service Management: Navigating the Digital Age
In today’s fast-paced, technology-driven world, information technology (IT) plays a pivotal role in the success of businesses and organizations. IT and Service Management, often referred to as ITSM, has become an indispensable practice for effectively managing and delivering IT services to meet the ever-evolving needs of customers and stakeholders. In this article, we will explore the significance of IT and Service Management, its key principles, and its impact on modern businesses.
At a glance
to get you started
any career stage
in 11 languages
e-learning options
Benefits of ITSM
Improved Efficiency
ITSM streamlines IT processes, reducing downtime and increasing productivity. With efficient incident and problem management, you can minimize disruptions to your operations.
Enhanced Service Quality
ITSM focuses on delivering high-quality services. It ensures that your IT services meet or exceed customer expectations, leading to increased satisfaction.
Cost Savings
By optimizing processes and resources, ITSM can lead to cost reductions. You'll get more value from your IT investments.
Risk Management
ITSM includes robust risk assessment and management, helping you identify and mitigate potential IT-related risks before they impact your business.
In an era where IT is the backbone of modern business operations, IT and Service Management is more critical than ever. It empowers organizations to optimize their IT resources, deliver superior services, and respond effectively to the dynamic digital landscape. As businesses continue to rely on technology to drive innovation and growth, the adoption of ITSM principles and practices is a strategic imperative for success in the digital age.
| ITIL V4 FOUNDATION |
| ITIL V4 Advanced |
| ITIL V4 Practioneers |
| ITIL V4 Specialist |
| Prince 2 Foundation |
| Prince 2 Advanced |
| Prince 2 Practioneer |
| Prince 2 Agile |
Unlock career opportunities
IT Specialist Application Development
IT Specialist Change Management
IT Operations Specialist
IT Development Manager
IT Service Operations Manager
IT Team Leader
Chief Digital Officer
IT Project Manager
Transformation Manager
Trusted by companies worldwide
- ITIL 4 knowledge and skills are in demand across a broad range of industries. Expertise opens doors to careers at leading companies worldwide.
Exam
40 questions
Multiple Choice
60 minutes
Closed book
Minimum required score to pass: 65%
Keep your certification up to date
Stay Up to Date in IT service management
Keep up with the latest exciting developments in this rapidly evolving industry. MyAxelos makes it easy with a wealth of content, including insights into emerging trends and best practices, so you’ll be ready to take advantage of every new opportunity.
Renew your certification easily
Renewal is simple, just enroll in another course from the same product suite and successfully complete the associated exam before your renewal date. As a MyAxelos member you’ll also enjoy additional benefits during this process.
Extend your certification
Opt to renew by accumulating and logging Continuing Professional Development points. To extend your certification by three years, simply log 20 CPD points annually for three consecutive years via your MyAxelos account.
Develop your skills with MyAxelos
MyAxelos is more than an easy way to maintain your certification. Membership keeps you updated on industry trends, sharpens your skills, and solidifies your position as a sought-after professional. With MyAxelos you stay certified, informed, and competitive.